Terms & Conditions

Ordering:

You can call to place an order +971 552201247, email –> nsherif@ngsstudio.com, or send an inquiry from our website. We build to order and don’t usually have items in stock unless otherwise stated. Lead times vary from 4-14 weeks for furniture, and 1-2 weeks on casters, depending on how busy we are.

 

Showroom:

We have a 65,000 square foot shop in the downtown Phoenix area USA. In 2011, we moved into a wonderful historic warehouse which was designed by a Frank Lloyd Wright student back in the 1940s. And in 2014 we moved into a historic cotton mill dating back to the 1800s. You are welcome to visit us by appointment. Our work is not available in any stores, yet. We do have some work in some restaurants and stores in some major cities which you can see. We have Offices In the UK and Dubai (UAE) to cater to all our customers worldwide.

 

Custom Work:

We are more than happy to do custom work for clients, interior decorators, architects, retail shops, restaurants, etc. This includes custom sizes, wood and iron finishes/colors, materials, add casters or remove them, come up with new designs, and more. Since each piece is made by hand, they will have a unique look and vary to some degree from piece to piece. And the wood, since it is natural, varies from piece to piece. No two pieces are alike, which is part of the beauty of it. My goal is for this furniture to look like it was handmade for industrial use more than half a century ago when building techniques were more primitive. So if you are looking for something that looks perfect like it was made yesterday in an Ikea factory, maybe this isn’t for you.

 

Lead Times:

Lead times vary, depending on the order. Since we’ve opened our doors it’s varied from 4 – 14 weeks. SO PLAN AHEAD, DON’T WAIT UNTIL THE LAST MINUTE! We can sometimes expedite orders for an additional fee.

 

Shipping:

You are welcome to pick up your piece if you are in Phoenix. Shipping prices depend on the item and how it’s shipped. Larger items will be shipped freight. Freight shipping includes insurance and is curbside which means it will be dropped off at the curb on a pallet. All items will be packaged with care and insured with a signature required for delivery. Casters are not usually insured unless requested. We are not responsible for damage during shipping, unless it was due to poor packaging on our part. PLEASE INSPECT YOUR ITEM WHEN IT IS DELIVERED! IF THERE IS DAMAGE, DO NOT ACCEPT IT. They will return it to us and we will file an insurance claim and/or repair it.

 

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Bulk Ordering:

We can also make custom pieces just for your furniture line. Please contact us to discuss.

 

Returns/Terms:

In stock items are returnable within 7 days from the date received for a full refund (minus shipping) as long as it is in new condition. Please call us if there are any problems. Client is responsible for return shipping charges if applicable. We want each client to be happy with their purchase and understand that the piece may not fit your home once you get it there. Custom orders are non-returnable. Each piece is guaranteed to be free from defects for 90 days. If the item needs repair after the 90 day period (ie. you dropped it down the stairs), we can usually fix it for a modest charge with shipping at your expense. For caster returns there is a 20% restocking fee.